Monday, July 23, 2012

Buy American


This article previously appeared in the AFA Pacific Northwest Chapter: Come Along Volume 2012 Issue 2 newsletter, published July 23, 2012:

  If you had a high school economics course (only 1 in 4 graduates has), you may remember a concept they taught called “comparative advantage”. This term is used to describe the relationship between two or more producers of identical products. A paper mill making newsprint located next to a river in a pine forest has a geographical comparative advantage over a paper mill trying to make newsprint on the rim of the Grand Canyon.
  Economists and talking heads like to point to comparative advantage when the discuss laws like “Buy America”, or movements by citizens to encourage others to use domestically produced goods and services. According to their theory, if a product can be made overseas at less expense, we ought to allow that, and embrace it, because the money we save buying less expensive imports remains in the economy to strengthen it.
 On the surface this can be a very enticing view. If I can buy my fence hardware from overseas versus something American made, the money I saved could go toward my child's orthodontia bill, or a payment on my new Ford. Does this principle always work?
  The key part of “Comparative Advantage” is “compare”. Some manufactured goods are so similar across all suppliers that they are essentially the same. Economists often refer to these as “commodities”. Industry standards adhered to by all parties make these parts conform to a very narrow range of prices. Think of the gasoline you put in your car. There are at least a half dozen major brands of gasoline in the U.S., yet, when adjusted for regional variations in taxes and formulations, they vary in price at most by only 1-2%. Regular unleaded at one station in town is likely to be within 1 or 2 cents per gallon of another. And the gas performs pretty much the same from brand to brand.
  The flaw in the argument as applied in today's fence market is that we are not comparing identical products. The hinge from overseas is likely to have inferior materials, to wear out sooner, and not work as intended. Why is that? We tend to think of the comparative advantage of foreign made goods as being based on the much lower cost of labor in most other parts of the world. While this is true, and makes up the majority of the difference in the cost of production, the cost of delivery must be added into the final price of an item.
  In order for a hinge from overseas to be made with the same quality as its American counterpart, the manufacturer may have to pay even more for some materials than manufacturers in the U.S. Then he has to ship it here. In today's fuel market, that shipping adds significantly to his cost. To save money, he uses inferior materials. Reducing the gauge of steel in a hinge by just one step can save as much as 15% on the cost of that steel. It can reduce the strength of the finished product by even more. In the case of fence hardware, the manufacturer may choose to use inferior grades of stainless steel, or even substitute mild steel in its place.
  Many of the raw materials used in other countries are recycled scrap from America. Shipping that scrap across the globe to be recycled, re-manufactured, then shipped back to the U.S. is extremely expensive. To be able to enter the American market at a price point that is low enough to overcome most American's impulse to buy American made goods, he has to cut even more from his costs. He may not bother to carry manufacturers liability insurance.
  After all, what are the chances that his inferior product will cause harm to someone? Even if it happens, he is so well insulated by international boundaries he will never be prosecuted for negligence or sued for damages. His worst case scenario involves changing the name on his product, so people won't recognize that it is the same junk, just as likely to kill or injure someone.
  I know a salesman who tells the story of a broken latch. It looks just like a well made American latch, (at first glance), but is imported and sold at 60 to 75% of what its American counterpart goes for. When confronted by an angry customer with a broken latch, the best the customer was offered was a replacement latch. That didn't satisfy the customer. He wanted to be reimbursed for the $1100 dog that escaped when the latch failed. This may be an extreme case, but do you want to be the one who sold that latch? What if it was a dangerous dog and hurt someone?
  When you buy an American made product, the immediate cost, what you pay up front, may be a little higher. But look at what you are buying. It's the real deal, not the inferior knock-off. A reputable manufacturer will warrant the product and be insured against the unthinkable.
  There are a lot of reasons to buy American. Some do it out of pride, some do it out of habit. If we look at the true cost of using inferior imports, we will begin to buy American because it is the economically smart thing to do.

  Comments are enabled, let us know why you think it's important to Buy American.


Wednesday, July 18, 2012

Toward Healthier Markets...


In a previous post I stated the following:

“If your business is doing well, it contributes to the overall health of the marketplace. My business is healthier when it exists in a healthier marketplace.
If your business is falling apart, it negatively affects my business. Not because I can't sell to you, but because a failing business is a drag on the entire market.”


This concept is ignored when I race to the bottom on price. If I cave to demand and come in with the lowest price possible, I will have to ruin the integrity of my product in order to survive. This destroys your business and mine. Your business suffers because customers will not return if you sell shoddy merchandise. My business fails, because I no longer have you, and other businesses like you to sell my products to. By seeking the bottom, we end up there.

By the same token, it makes no sense for me to charge more than my product is worth. Not because my competitor will beat me on price, although that will happen too. It is foolish to overcharge because doing so weakens the purchaser. If you can't recover the value you expend for products you use in your business, your business suffers, and again, the health of my business is tied to the health of yours.

The goal of the market builder is to work within a market to expand the value to all participants within the market. Too often the market is seen as a “zero-sum game”, in which there is a finite number of dollars, and every dollar that company “X” gets is one less dollar available for company “Y”. In a healthy market, the available sum of money is limited only by the creativity and willingness of producers to continually build value into the market.

Tuesday, July 17, 2012

An Open Letter to My Customers:


When I say “Let me know what I can be doing for you”, I'm not really saying “Let me know what else I can be selling you”. I'm saying that I want your business to succeed. That's all. And I will do what I can to make that happen.
The motivation here is simple, but sometimes hard to see through the maze of sales and marketing gimmicks that stuff your email boxes. From my perspective, your success is a benefit. Even if you don't buy from me. If your business is doing well, it contributes to the overall health of the marketplace. My business is healthier when it exists in a healthier marketplace.
If your business is falling apart, it negatively affects my business. Not because I can't sell to you, but because a failing business is a drag on the entire market. My job is to connect you with as many ways for you to succeed as I can. Some of them may involve purchasing a product from me. Many of them will be service or expertise related, and money will never change hands between us, but I am glad to do them.
In the long run, I realize that I cannot fill every need your company has. I don't sell everything you use. What my company can offer, aside from a few of the things you need to do your job, is support. We have decades of experience in the industry and vast networks of suppliers and leaders in the industry to get answers from. And we are set up to do this while you do what you do to make money. What I get in return is the business you do give me, a healthier market in which to do business, and a greater understanding of the problems you face every day, so I can focus on solving those problems, to your benefit and mine.

Monday, July 16, 2012

It's All About The Benjamins




When you look for a car, what is the very first thing you consider? Model? Capacity? Mileage? Price?
For most people, price is in the top three or four considerations. Price is present in every purchase. You can't get away from it. So if price is the objection to a purchase, it is common to all purchases. That being the case, when price is raised as an objection, it should be acknowledged, then set aside. Explore alternatives to price as buying motives.
What, besides price, is important to the customer. On-time delivery? Quality? The security of an insured product? American made? The answer for every customer will be different. The challenge to the salesman is to find which issue is the key motivator for the sale. If price were the only consideration in every business deal, we'd all be driving 1987 Yugo's.

Monday, July 2, 2012

                            What is Market Building?

Building markets is not marketing. In marketing, one is attempting to find individuals or businesses to purchase one's products. Market building is an attempt to improve the overall business climate by teaching and encouraging sound business practices, ethical business methods and personal integrity. It is based on the idea that a rising tide lifts all boats.
Too many of today's businessmen see their goal as success at the expense of all others. This is unsound. If you succeeded in destroying all other businesses, who would be left to buy your products or services?
We need to move back to the idea that lowest price is not synonymous with best price. The fact that someone is willing to sell an item a few cents cheaper is not sufficient reason to buy from them. What about sustainability? Will selling you that product at that price destroy them? Will it cause them to compromise on quality?
By basing our buying decisions on price only, we encourage poor quality, and drive reputable businesses under.